Terms of Service

Last Updated: August 24, 2026

Welcome to ShaBookens. By accessing or using our property management platform, progressive web application, APIs, or associated services, you agree to be bound by these Legal Terms of Service ("Terms"). Please read them carefully.

1. Data Portability & Ownership

The property owner ("Subscriber") retains 100% full, exclusive ownership of all their client data, guest personal records, booking histories, pricing structures, and databases processed through ShaBookens.

Zero Vendor Lock-In: ShaBookens claims zero proprietary rights or claims over subscriber data.
On-Demand Export: Subscribers have the right to request or generate a complete database export (including raw .sql database dumps or standard .csv formats) at any point during their active subscription.
This guarantee fully protects subscribers from vendor lock-in liability and guarantees complete freedom of data portability.

2. Hardware & Third-Party Integration Disclaimer

ShaBookens integrates with third-party smart lock hardware APIs (including TTLock, Nuki, August, Yale, Seam API, and GeoVision) and third-party payment processing gateways (such as Stripe and PayPal).

Hardware & Operational Disclaimer:

ShaBookens acts strictly as a software orchestrator and API integration layer. ShaBookens is not legally or financially responsible for localized physical hardware malfunctions, lock battery failures, power outages, local Wi-Fi or internet outages at the hotel/property site, physical door access failures, or payment settlement and chargeback disputes handled by third-party gateways.

3. Overbooking & Service Interruption (Limitation of Liability)

While ShaBookens employs robust automation and real-time synchronization, channel sync latency from third-party OTAs, server hosting interruptions, or user input errors may occasionally occur.

Secondary Loss Disclaimer: ShaBookens is not responsible or financially liable for secondary losses, including lost revenue, guest relocation expenses, reputational damages, accidental double-bookings/overbookings, or channel sync delays.
Maximum Financial Liability Cap: In all cases, ShaBookens's maximum aggregate financial liability under these Terms or in connection with the platform is strictly capped at the total amount actually paid by the subscriber to ShaBookens for software subscription fees in the twelve (12) calendar months immediately preceding the claim.

4. No-Commission / Fixed Pricing Guarantee

We believe property owners should keep 100% of their earned direct booking revenue.

Fixed Subscription Commitment:

ShaBookens formally guarantees that subscription fees are billed on a flat-rate basis. ShaBookens will never retroactively or dynamically claim a transactional commission percentage on direct bookings, guest upsells, or revenue processed through the system during an active subscription period.

5. User Responsibilities & Account Security

Subscribers are responsible for maintaining the confidentiality of their login credentials and for all activities conducted under their property account. You agree to immediately notify ShaBookens of any unauthorized account access or security breaches.

6. Subscription, Billing & Cancellation

Subscription plans are billed in advance according to your selected billing cycle. Failure to settle invoice payments may result in temporary suspension of administrative portal features. You may cancel your subscription at any time, subject to export of your property database prior to account termination.

7. Governing Law & Jurisdiction

These Terms shall be governed by, construed, and enforced in accordance with the laws of England and Wales, without regard to conflict of law principles. Any legal proceedings arising out of or related to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.